Taxes and Duties Policy

Taxes and Duties Policy

At votisa Hair, we ship international packages DDU (duties and taxes unpaid). This means that international customers may be inclined to pay inbound duties and taxes to local Customs authorities on your total order amount. Sometimes, the courier may pay these fees in advance, on your behalf, in order to clear customs faster. You may be required to pay these fees prior to being able to receive the delivery. The rate of these fees are applied by your country and we are unable to advise on how much they might be. This is normal for international purchases. votisa Hair does not collect from these incurred expenses. These taxes are non-refundable in case of return/exchange.

If your parcel is returned to us due to a non-payment of custom or clearance fees and you request the order to be re-shipped, votisa will charge you for postage. If you refuse payment of any incurred custom fees and votisa receives the product back, votisa will charge you the cost of the initial postage and a 10% restock fee.

International delivery to certain countries may take significantly longer than indicated due to customs delays, among other reasons.

Spain and Italy government require a fumigation certificate to be included in the parcel as they have strict rules regarding human hair. If you have your parcel sent to Spain or Italy the cost is $30AUD for your product to be fumigated and the certificate to be authorised. Please allow up to 5-7 business days for us to complete this process before we can send your parcel. This cost is calculated at the checkout. The Express Shipping is still free.

South Amercia and Africa is charged tax very strictly, we suggest customers pay more attention on your country tax policy.